Contact support
For SmartCabie app support, email info@mugheryweb.com. For booking changes, dispatch instructions or driver account access, contact your taxi operator first.
Include your operator name, app version, device model, a description of the issue and when it happened. You may attach a screenshot with personal details hidden. Never send your password or sign-in tokens.
Signing in and account access
Driver accounts are provided by your taxi operator. If you cannot sign in, check your internet connection and confirm your login details with your operator. Ask your operator for help with forgotten credentials, a suspended account or incorrect driver and vehicle details.
Location and GPS
If your dispatch location is not updating, check that device location services are enabled, SmartCabie has location permission, the app's GPS tracking switch is on and you have an internet connection. Confirm your driver status with your operator.
Offline, long break and suspended status stop new dispatch GPS uploads. Online, busy, short break and hired status allow dispatch tracking when the GPS switch and device permissions permit it. Trip-meter and navigation features use location separately.
Your operator manages dispatch upload intervals and movement thresholds. Contact them if the settings shown in the app need checking. For details, read the SmartCabie Privacy Policy.
Bookings, trips and app problems
Contact your taxi operator about missing or incorrect bookings, trip assignments or fare queries. For an app problem, check your connection, install any available SmartCabie update and restart the app when safely parked. If the problem continues, email support with the steps that reproduce it.
Privacy and account deletion
To request access, correction or deletion of your data, contact your operator or email info@mugheryweb.com, identifying SmartCabie, your operator and your account. Do not include your password. See our account deletion information and SmartCabie Privacy Policy.